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Core Media Design: Dedicated to Customer Care

Because Core Media Design is 110% dedicated to the success of customers´ digital media projects, and because we firmly believe that customers should never be left feeling unsupported after their assignment is completed, we offer a free 12 month warranty with every project we undertake.

The Warranty lasts for twelve calendar months from the date the customer´s project goes live, and covers the following:

1. A maximum 48 hour response period to any client requests for support assistance
2. Assistance with user-reported error messages and system loading problems
3. Assistance with user-reported problems experienced whilst attempting to play video or audio files or view or download images or documents
4. General assistance on any queries or problems arising with the Content Management System, Database System or Ecommerce Programme
5. Assistance with user-reported viewing problems where a digital media system may not display correctly in certain browser types
6. Correction of any reported broken links
7. General advice required by the client to assist in the smooth running of their digital media system
8. Restoration of any online project that has been the victim of vandalism through, for example, hacking

Exclusions

The Warranty does not provide support for any problems or errors arising with, or caused by:

1. The hosting system
2. Customer error

Systems developed by agencies other than Core Media Design are not covered by the Warranty.

Extension of Cover

Should you wish to extend the cover over a longer period, you may do so at any point by purchasing an Extended Warranty. For further details, please contact us.